The employees of GoodMinds.com provide a strong backbone for our organization. Our current team of 15 people focuses wholeheartedly on our customers' needs. Each is passionate about the role he or she plays at GoodMinds.com, and we appreciate their dedication. Each individual's background and skills strengthen GoodMinds.com's goals, so we can provide you -- our customers -- with the absolutely best books available and unparalleled customer service.
To enable you to "meet" our GoodMinds.com employees, we offer these brief profiles.
Jeff and Linda Burnham
Hard Work Builds Customer Loyalty
Jeff, President and a founder of GoodMinds.com, and his wife, Linda, (who, Jeff says, "keeps me organized”) are proud of the way GoodMinds.com has grown since 2000. Both believe strongly in education and that reading a good book holds the power to change lives and create good minds. As they put it, “It all starts with a book”.
However, Jeff and Linda – and their key employees – derive perhaps their greatest satisfaction from the responses received in a recent customer satisfaction survey. The survey showed a great depth of loyalty from their customers. It revealed that some would not shop elsewhere for Aboriginal and general library books, in part due to the trust placed in Sheila Staats' and Marlene Turkington’s reviews of every book before it is made available for sale. The statements spoke of exceptional customer service received consistently from the GoodMinds.com employees at all levels.
Customer Satisfaction Survey...
The following comments speak volumes of how a few of the GoodMinds.com customers feel about working with Jeff, Linda and their team.
As one customer said, “I want to make sure that they (the GoodMinds.com team) have an understanding of the deep appreciation and gratitude that so many of us in the education field have for the work they do.”
"Customer service, delivery, book selection capabilities/quality of selection…,” said another. “I have no time to critique everything that passes my desk in terms of questioning appropriateness and I know if I’ve asked Sheila (Staats), then I can trust her judgment. That is really important to me. As well, (their) continuity and consistency (are important). I always know who I am talking to and they know me.”
Other comments illustrate the care and professionalism our team demonstrates:
“I appreciate that they make my emergencies their emergencies.”
“GoodMinds.com offers a wonderful selection of Native resources in one place and the expertise behind it, as well as genuine heart and spirit. They offer good customer service and good relationships. I like their people. I don’t think you could ask for better than that.”
“The attention to our specific queries and wide variety of solutions they offer really pinpoint what...we need. They anticipate ideas we hadn’t thought of.”
Sheila, at right in red, enjoys helping GoodMinds.com customers select the perfect book.
Sheila Staats, Aboriginal Peoples' Selection Consultant
Sheila, a Mohawk from Six Nations of the Grand River, is our Aboriginal Peoples Selection Consultant. She has worked in cultural education for more than 20 years, first at the Woodland Cultural Centre Library and now with GoodMinds.com since its inception. Sheila developed the selection criteria for GoodMinds.com’s rigorous standards of offering teachers and librarians the most current, educationally sound, and bias-free resources. Sheila selects and annotates all resources; provides readers' advisory services to customers; writes book reviews; makes presentations to teachers, librarians and education consultants; provides cultural content advice for publishers, and maintains the Aboriginal print catalogue and website content.
To contact Sheila, please telephone 519-753-1185, Ext. 114.
Josiahs Cook, Education Resource Consultant
Josiahs joined GoodMinds.com in 2008 and quickly gained favour among our customers. Josiahs excels at outside sales; he focuses wholeheartedly on fulfilling our customers' needs and providing outstanding service. Our customers greatly appreciate the excellent workshops and presentations, for which he is known.
Josiahs can be reached at 519-753-1185, Ext. 119 or 519-761-1266
Sandi manages our shipping and receiving area.
Vacant, Customer Service and Sales Supervisor
Kalvin Fuller, Information Technology
Kalvin has kept the GoodMinds.com computer system in perfect running order since joining us in the spring of 2004. With nearly 30 years of Information Technology (IT) experience behind him, he is an expert at keeping GoodMinds.com ahead of the ever-changing technological curve of the book sales industry. Prior to IT, Kalvin worked as a nurse.
GoodMinds.com employs 10 Inside Sales staff to work by telephone with teachers and librarians from coast-to-coast-to-coast. These salespeople specialize in the Top Picks program, and keep our customers up-to-date on the latest spring and Fall Top Picks books selections.
Shipping and Receiving
Three terrific employees work in this busy department, ensuring that your orders are assembled and shipped promptly. As a result, you can enjoy and share your book choices as rapidly as possible. Well organized, these employees handle the ongoing incoming new books so that our shelves are always stocked to fulfill your outgoing shipments.
"We're here for you!"
Everyone at GoodMinds.com is eager to work with you to meet your needs.
For further information, please telephone (519) 753-1185 or 1-877-862-8483 (1-877-NATIVE), in Canada and the USA only.